RETURNS

You have the right to return products purchased on our website within 14 days of receipt.

The product(s) must be unused, packaged in the original packaging with labels and protective stickers intact. In addition, the watch or piece of jewelry must be in the same new condition as when received.

Please note that "free" items (or any product you receive for free as part of a promotional offer) are not eligible for exchange and must be returned with the other items in your order when you return your order for a refund.
The offer is based on the amount of the original purchase. In the event of a return where you no longer meet the criteria for the offer and the gift is kept, you will be charged for the free gift.

Please note: Products on sale can only be exchanged for store credit or discount codes. Luxor Milano takes no responsibility for items lost during shipping or return by third parties.
Exceptions: If there is a sale on our website on days such as: Black Friday, Halloween, Christmas, New Year, etc., we cannot refund or give a discount on all orders placed before that and have already been shipped. Any warranty cards that have been issued will also expire