PRIVACY POLICY

We are Luxor Milano “we”, “our” and “us”) and we are the company that collects your personal data and controls how it will be used (the “data controller”).


SCOPE OF THIS POLICY
We are committed to respecting your privacy and protecting the personal information you share with us and that we collect about you. This policy tells you how we use the personal information we collect about you when you use our website and app. It also provides more information about your privacy rights and how the law protects you.

HOW DO WE COLLECT YOUR PERSONAL DATA, WHAT DO WE COLLECT AND WHAT DO WE DO WITH IT?
We have set out below what personal data we may collect from you when you use our website and app and how this is used by Luxor Milano

How and what personal data do we collect? What do we do with it?
We collect your full name, title, address, email address, telephone number and date of birth (if you choose to provide it) when you register for an account with us.

register your account with us
save your details so that you can log in/order more easily on your next visit
process and deliver all orders you place with us
check if you are old enough to use our website and app
send you updates about our services (including updates to our terms and policies)
to register your membership of a loyalty program that we run from time to time
to send you our latest information and news by email and/or text message (unless you tell us you don't want that).
We collect your email address when you register to receive our news and latest information by email.

to ensure you receive all the latest news and information about our new product releases, offers, discounts and events.
We collect your full name, title, delivery address, billing address, email address, telephone number and payment details when you order products from our website and app.

to process your order and payment
to deliver this to you and to handle any returns, refunds or customer service queries
We may also use your email address and telephone number to send you our latest news and information by email and/or text message (unless you indicate otherwise).
Details about your previous orders, browsing history on our website and the app and products saved in your wishlist.

to analyze which products/offers we think you will like
introduce this to you via your account
show you advertisements when you browse third-party websites and social media
to send you information about this by e-mail and/or SMS.
Your name, email address and any other information you include in your message when you send us a message with a comment or question on our website or app, by post, email, WhatsApp, telephone or on one of our social media pages (Facebook, Twitter, Instagram, Pinterest or YouTube).

to process your comment/question and to contact you if necessary.
Your name, email address and any other information you provide to us when you participate in a competition we organize on our website, app or one of our social media sites.

to participate in the competition
with your consent, to send you details of our products, offers and events that we think will be of interest to you, by email or text message.
Your points balance, purchase details and redeemed extras in relation to any loyalty program we run from time to time.

to process your membership in our loyalty program.
to determine when you are eligible for benefits.
to contact you regarding exclusive offers and events available to loyalty program members.
Technical information about your computer, tablet or phone (including your IP address, screen resolution, browser type, operating system type and device type.

to enable you to save your preferences on your device (for example, so that you can save your login details and your preferred language)
show advertisements about our products and offers that we think you will like when you browse other sites.
to analyze whether you enjoy reading the communications we send you (by checking whether you have opened them or taken advantage of any of the offers contained in these communications)
to improve our website and app so that it is easier to use for our customers.
We may also collect, use and share information about you that is not “personal information,” such as demographic information or information about your typical use of our website and app. You cannot be identified from this information. For example, we will use this information to improve our website and app, tailor our marketing strategy and help us stock products we think you will like.

OUR LEGAL BASIS FOR WHAT WE DO WITH YOUR PERSONAL DATA
We will never use your personal data unlawfully. We have set out below our legal basis for the different ways we use your personal data.

Our use of your personal data Our legal basis
Creating and maintaining your account.

Performing our contract with you.

Some of this information will also be needed for legal reasons such as fraud prevention.

Processing and delivering orders to you and handling returns, refunds and other customer service queries.

Performance of our contract with you (we need to do this to supply our products to you).

Some of this data is also necessary for legal reasons such as fraud prevention and for our legitimate interests to defend against any claims that may be made against us.

Sending information about our products, offers and events by e-mail or text message.

Our legitimate interests to communicate with our customers to tell you about our new products, offers and events and the growth of our business.

We believe that displaying our products and offers will be of interest to you on our site and third party sites (including your social media accounts).

Your consent (where this involves the use of cookies, see our cookie policy) and our legitimate interests in providing you with relevant advertising to keep you coming back to our website and app and seeing all the great products we have to offer.

Analysis of your purchase and browsing history, wish list and engagement with our communications.

It is in our legitimate interests to ensure that we target our customers effectively, which means that you do not receive news and information that we do not think you will be interested in and so that we can ensure that we provide you with the best possible experience for our customers so that they keep coming back to us.

Dealing with your comments/questions (when not related to a specific assignment).

It is in our legitimate interests to provide the best possible customer service.

Improving and securing our website and app.

Legal obligation to prevent fraud and our legitimate interest in ensuring that our website and app works effectively, is secure and reflects the browsing behavior of our customers.

Managing our competitions.

Performance of our contract with you (we need to use the information to enter our competition and tell you if you have won).

Creating and maintaining your account for any loyalty program that we make available from time to time.

Performing our contract with you.

Sending you exclusive loyalty program news, offers and events.

Your consent.

MARKETS
Where you have made a purchase via our website or app we want to ensure that you are kept up to date with the latest products, events and offers available on our website and app so we will send you communications via email and/ or text message, unless you tell us you do not want to continue receiving these communications by "opting out" or by contacting us at unsubscribe@elbeautysalontehran.com

Where we rely on consent to send you marketing communications, you can withdraw your consent at any time by following the opt-out link in the communications we send to you. Please note that if you unsubscribe from receiving communications related to a loyalty program, you may miss exclusive offers and events.

CHILDREN
Children under the age of 15 are not permitted to use our website or app and/or make purchases on our website or app and we may require you to verify your age when you register for an account with us.

SHARING OF PERSONAL DATA
We do not sell your personal information to third parties. We may share your personal information with our carefully selected third party service providers who help us provide our services to you, including:

Our logistics/warehouse service provider.
Our couriers and similar delivery companies.
Our payment providers.
Our professional partners, including our marketing agencies and website owners.
Our customer service providers.
Our analytics providers.
Our IT and technical service providers.
In certain circumstances we may also need to share your personal information with our legal advisors, bankers, accountants and insurers and our regulators, including HM Revenue & Customs and with any third parties to whom we wish to sell or transfer part of our business or assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal information for their own purposes and only permit them to use your personal information for specific purposes and in accordance with our instructions.

INTERNATIONAL TRANSMISSION
Many of our external third party service providers are based outside the EEA, so their processing of your personal data will involve a transfer of data outside the EEA.

When we transfer your personal data outside the EEA, we ensure that a comparable level of protection is provided by ensuring that at least one of the following safeguards is applied:

The country to which the data is transferred is deemed by the European Commission to provide an adequate level of protection for personal data.
We have implemented specific contracts approved by the European Commission that provide personal data with the same protection as it enjoys in Europe.

DATA SECURITY
We have taken appropriate security measures to prevent your personal data from being accidentally lost, used or accessed by unauthorized persons, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know such information. They will only process your personal data on our behalf and are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Our website and app may contain links to third-party websites, plug-ins and apps. Clicking on these links or enabling these connections may allow third parties to collect or share information about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave our website and app, we encourage you to read the privacy statement of each website and app you visit.

HOW LONG DO WE KEEP YOUR DATA?
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We store your name, email address, address, telephone number, date of birth, gender, details of previous purchases, searches and items saved on your wish list, which we collect when you maintain an account with us, for as long as you maintain an account with us .

We store your name, email address, shipping address and billing address that you provide to us when you make a purchase on our website or app and all our correspondence with you for seven years after your last purchase or contact.

We will handle your payment information in accordance with PCI DSS standards recognized worldwide.

Where you register to receive our latest news, products and offers, we will keep your contact details (generally your email address and/or telephone number) for as long as you wish to continue receiving such updates from us. We monitor how you interact with our emails and other electronic messages, and if you do not open an email or message for 12 months, you will automatically enter a 30-day inactive program. If you are still inactive with email or messaging after this period, we will withdraw your contact details and stop marketing contact. You can also choose to stop receiving marketing emails within 24 hours.

We may need to retain your personal information for other purposes, such as managing your account or responding to an inquiry you have made.

YOUR LEGAL RIGHTS
In certain circumstances, you have rights under data protection law in relation to your personal data, including the following:

The right to request access to the personal data we hold about you.
The right to request that the personal data we hold about you be updated/corrected.
The right to request that the personal data we hold about you be erased.
The right to object to the processing of your personal data based on our legitimate interests.
The right to object to processing for direct marketing.
The right to request that we restrict our processing of your personal data.
The right to request that your personal data be transferred to you or another provider.
The right to withdraw your consent to our processing (where we rely on your consent).

You also have the right to complain to your data protection regulator (in the UK this will be the Information Commissioner's Office), but please contact us first before escalating your complaint.

AGREEMENT VS
If you have any questions about this policy or the personal information we collect about you, please contact us at info@luxor-milano.nl.

WE ARE GLAD TO HELP YOU

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Do you have any questions, suggestions or feedback for us? At Luxor Milano, our customer service is ready to help you. Complete the form with your personal details, describe your circumstances and we will aim to respond within 24 to a maximum of 48 hours. We do this by telephone or e-mail.